Resume
Work
Experience
Nov'22 - Present
The key responsibility in this role is:
- Work with the Sales Development leads to
determine and create training and develop
best practices related to changes in the
process.
- Training new people in the sales development
role. This includes intensive training and the
topics are around product, process, culture,
cadence, and so on.
- Prepare training materials such as outlines, E-
learning Videos, text, handouts and
present information.
- Design training methods if expected improvements
are not seen.
- Tailor-specific training programs for employee
growth and retention, career path assistance,
etc.
- Maintain all the process changes and process
documents, and later train the teams on any
changes.
- Involve in the hiring process to analyse the
candidates on Soft Skills areas/Products.
- Collate the training results and documentation
of the same to present to the senior
management weekly/monthly.
Oct'21-Oct'22
Kaizen Training Solutions Pvt.Ltd. (For Airtel Business)
Circle Trainer
- Monitoring/measuring Monthly/quarterly performance of the Account Managers (for WBO & NESA circle).
- Planned & conducted different kinds of
Product/Process/Behavioral training for the low
performers & guiding/mentoring them as per the
observations.
- Monthly JKQ completion with maximum certification
within the given time.
- Daily Nuggets completion.
- Solved various kinds of queries and helped them to
resolve issues related to app/product/process, they usually face during the account log-in.
- Conducted AMNHIP (Product & Behavioral) training
for new joiners with certification.
- Did OJTs with them after the classroom session.
- Monitoring, guiding & discussing their performance
with their TSMs regularly.
- Designing the monthly training calendar as per the
training needs of AMs.
- Conducted/Arranged Refresher pieces of training
(Product/Process/Sales) for the AMs on regular
basis.
- Involved in On-roll migration activity.
Jan'18- Sept'21
Freelance Soft Skill Trainer
Clients’ List:
Mahindra Logistics, APLL, Carreograph, ABP (Ananda Bazar Patrika), ICA Institute, Rebooturself, LXL Ideas, Life coaching institute, Dharirtri group, Uttaran, Currae eye hospital, UEM, JIS college, NSHM knowledge campus, Safe jobs, Kin Marche etc.
Dec’16- Nov’17
Sanei Motors Pvt. Ltd.(Maruti Suzuki), Kolkata.
Internal Sales Trainer (Technical & Non-Technical)
Jan’14- Aug’15
Mithila Cars Pvt. Ltd. (Hyundai Motors), Mumbai.
Internal Sales Trainer
Apr’11- Dec’12
Vertellus Speciality Materials (India) Pvt.Ltd., Vapi, Gujarat.
HR Assistant
Education
Professional Enhancements
2009-2011
2005-2007
Bachelor of Arts
W.B.B. University
Skills
& Expertise
-
Expertise in designing different L&D Contents/ Module.
-
Experienced in Data Analysis to monitor performance.
-
Created different kind of short training videos
-
Knowing 5S and Kaizen.
-
People appreciate my way of communication.
-
Having skills to manage a big team.
Personal Details
Date of Birth: 21st September 1985 Marital Status: Married
Address: Rajarhat, Kolkata: 700135 Languages Known: English, Hindi and Bengali